Frequently Asked Questions
Everything you need to know about LifeLAB’s Virtual Hormone & Peptide Therapy
What is LifeLAB?
What is LifeLAB?
LifeLAB is a nationwide mobile clinic that specializes in hormone optimization, peptide therapy, and advanced wellness treatments—all delivered to your door.
We provide expert-guided care through bloodwork, custom protocols, mobile visits, and virtual support, giving you hospital-grade service from the comfort of home.
How does your mobile clinic work?
How does your mobile clinic work?
Needs to say you can access our clinic virtually from anywhere. We don't do anything on site but all medications hard drop shipped to your doorstep.
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What hormone therapies do you provide?
What hormone therapies do you provide?
We offer advanced testosterone therapy, menopause and perimenopause support, and bioidentical hormone optimization.
Treatment options include oral, injection, and pellet forms depending on your lifestyle and needs.
What are peptide therapies and how do they help?
What are peptide therapies and how do they help?
Peptides are short chains of amino acids that signal specific healing, anti-aging, or metabolic functions in the body.
We offer peptides for weight loss, injury recovery, anti-aging, hormone support, immune function, and more—customized to your goals.
Where does LifeLAB operate?
Where does LifeLAB operate?
LifeLAB is a nationwide mobile clinic that specializes in hormone optimization, peptide therapy, and advanced wellness treatments—all delivered to your door.
We provide expert-guided care through bloodwork, custom protocols, mobile visits, and virtual support, giving you hospital-grade service from the comfort of home.
Where are therapy is provided?
Where are therapy is provided?
We serve clients across all 50 U.S. states.
Our mobile providers cover major metros, and we offer virtual consults + medication delivery nationwide.
About Our Consultations
What happens during a consultation?
What happens during a consultation?
A licensed healthcare professional reviews your intake, discusses goals, and determines whether a personalized program is appropriate.
Is the consultation required?
Is the consultation required?
Yes. We do not offer programs without medical review.
Is there any obligation after the consultation?
Is there any obligation after the consultation?
No. You are never required to proceed after your consultation.
How long does a consultation take?
How long does a consultation take?
Consultations typically last 30–45 minutes.
Privacy, Security & Data Protection
We do not sell or share your information with others
We do not sell or share your information with others
Unless you provide us with permission (for instance, by authorizing the release of your medical records to a third party) we will not release or share your information unless the law requires us to do so. You can ask to see or get an electronic or paper copy of your medical record and other health information at any reasonable time. We will provide a copy or a summary of your health information, usually within 30 days of your request.
We may charge a reasonable, cost-based fee when appropriate. We may say “no” to your request, but we will tell you why in writing within 60 days. You can also ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care or our ability to comply with our obligations under the law or to your insurance carrier. However, if you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
You can also ask for a list (accounting) of the times we have shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will provide you with copies of your medical records at your request, normally within fifteen days of your request, subject to the conditions and charges allowed by the laws of your state.
Your choices for certain health information
Your choices for certain health information
You can tell us your choices about what we share. If you have a clear preference for how we share your information, talk to us.
You can tell us how to (i) share information with your family, close friends, or others involved in your care, (ii) share information in a disaster relief situation, (iii) share information through communication instructions that you provide to us (text, email, etc.). If you are not able to tell us your preferences, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety. You can ask us to correct health information about you that you think is incorrect or incomplete. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail, email, or text messages to a certain address or telephone number in order to receive information about the services we provide. If you have given someone medical power of attorney (not a durable power of attorney or a general power of attorney) or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action. As a service to our patients, we provide courtesy appointment reminder calls/texts to your cellphone or email account. You may also receive appointment reminders and other information via automated telephone reminders. In some cases, if you use voicemail, we may leave you a voicemail message. The information transmitted can include protected health information. You have the right to opt out of these programs if you do not consent to receiving such calls, texts, emails, and reminders. If you do not want to participate, let us know in writing and we will remove you from these programs.
How we use your information
How we use your information
We can use your health information and share it with other professionals who are treating you. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We may use audio or Page 1 video recording devices to ensure that you have a quality patient experience, or to facilitate treatment.
We may also use your personal information to contact you or remind you of appointments, or to inform you about products or services that we offer which may be of interest to you. We can use and share your health information to bill you for services, or to bill and get payment from health plans or other entities In some cases, we are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We must meet many conditions in the law before we can share your information for these purposes.
The law provides that we can also share health information about you for certain things, like (i) preventing disease, (ii) helping with product recalls, (iii) reporting adverse reactions to medications, (iv) reporting suspected abuse, neglect, or domestic violence, (v) preventing or reducing a serious threat to anyone’s health or safety, or (vi) doing research. We may use de-identified statistical or numerical data for purposes of medical research (de-identified means that your identifying information has been removed). We will not use non-de-identified data for research without your permission and consent.
Required disclosures
Required disclosures
Will also share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we are complying with federal privacy law. We may share your information to respond to requests from a medical examiner, coroner, or funeral director. We may share your information in response to a proper request, for instance, (i) in relation to workers’ compensation claims, (ii) for law enforcement purposes or with a law enforcement official, (iii) with health oversight agencies for activities authorized by law, (iv) for special government functions such as military, national security, and presidential protective services, (v) to respond to lawsuits and legal actions, or (vi) in response to a subpoena, or a court or administrative order.
Our Responsibilities
Our Responsibilities
We are required by law to maintain the privacy and security of your personal and protected health information. We will let you know promptly if we determine that a breach has occurred that may have compromised the privacy or security of your electronically stored information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Changes to the terms of this notice
Changes to the terms of this notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request and in our office. I have received or reviewed the privacy practice notice for LifeLAB LLC and understand the situations in which this practice may need to utilize or release my medical records.
Cancellations, Refunds & Policies
Can a consultation be rescheduled?
Can a consultation be rescheduled?
Yes. Consultations may be rescheduled with advance notice in accordance with the booking policy outlined at checkout. Adequate notice ensures scheduling availability and respect for provider time.
Requests made outside the allowed notice window may be subject to a rescheduling fee or forfeiture of the session, depending on timing and circumstances.
What happens if a consultation is missed?
What happens if a consultation is missed?
Missed appointments without prior notice may be considered a no-show and may not be eligible for refund. Because consultation time is reserved specifically for each client, last-minute absences impact provider scheduling and availability.
In certain cases, discretion may be applied depending on the situation.
Are consultation fees refundable?
Are consultation fees refundable?
Consultation fees are generally non-refundable once the session has been completed.
If a cancellation is made within the approved notice period and the consultation has not yet taken place, a refund or credit may be considered in accordance with policy.
Completed consultations, including time spent reviewing intake information or lab results, are considered rendered services and are not refundable.
What if I decide not to proceed after my consultation?
What if I decide not to proceed after my consultation?
There is no obligation to continue into a program or therapy after a consultation. Clients retain full discretion regarding next steps.
However, consultation fees are separate from any future services and are not applied toward refunds unless otherwise stated.
What if I am not eligible for therapy?
What if I am not eligible for therapy?
Eligibility for hormone, peptide, or other therapies is determined solely by licensed healthcare professionals based on clinical appropriateness.
If therapy is not appropriate, it will not be recommended. Consultation fees cover the medical evaluation process regardless of eligibility outcome.
How are payments processed?
How are payments processed?
Payments are securely processed through Shopify’s encrypted checkout system. All transactions are subject to the terms presented at checkout.
Clients are responsible for reviewing pricing, inclusions, and policies before completing purchase.
Start With a Medical Consultation
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